FAQ's
We accept a variety of payment methods including credit/debit cards, Amex,
PayPal, Shopify checkout and Apple Pay. Please see our payment options at
checkout for a complete list.
Yes, we do offer Klarna as a payment method. For additional information, please visit the appropriate Klarna's payment method link below:
Our standard shipping within the UK usually takes between 3-5 business days.
For more detailed shipping times based on your region or preferred shipping
method, please refer to our shipping information page.
Please visit our returns page to complete a return or exchange https://www.backalleyarmystore.co.uk/pages/delivery
Yes, we do ship internationally. You can find a list of countries we ship to and
specific rates on our shipping information page.
Once your order has been shipped, you will receive a confirmation email with a
tracking number. You can use this number on our website or with the specific
carrier's website to track your order's progress.
We accept returns and exchanges within 30 days of purchase, provided the items
are in their original condition. Please refer to our return policy page for detailed
information and conditions.
Your security is of utmost importance to us. We use advanced SSL encryption and
other data protection measures to ensure your personal and payment
information is kept safe.
To create an account, simply click on the 'Sign Up' or 'Register' button on our
homepage and follow the prompts. By creating an account, you can enjoy faster
checkouts, save multiple shipping addresses, and track your orders easily.
We often have promotions and special discounts for our customers. If you're a
first-time buyer, you might be eligible for a special discount. Please check our
promotions page or sign up for our newsletter to stay updated.
Our customer service team is here to help! You can reach us via email at
contactus@backalleyarmystore.co.uk or through our contact form on the
website. Our operating hours are 9 am to 5 pm, Monday to Friday.